Refund Policy

Refund Guidelines

At Astro Hub, we want you to be completely satisfied with your subscription sharing experience. If you're not happy with your service, we offer straightforward refund options.

30-Day Money Back Guarantee

If you are not satisfied with your subscription within 30 days of purchase, we will refund your payment in full. No questions asked. This applies to all new subscriptions.

How to Request a Refund

1. Visit your Dashboard — Log in to your Astro Hub account and go to your subscriptions
2. Click Cancel — Select the "Cancel" button on the subscription you wish to refund
3. Confirm Cancellation — Confirm the cancellation in the dialog
4. Message Us — Reach out to us via WhatsApp (+234 816 891 3933) or email (support@astrohub.ng) with your cancellation request and payment proof
5. Receive Refund — We will process your refund within 5-7 business days

Refund Eligibility

Your refund request is eligible if:

• You request it within 30 days of your initial payment
• You have not misused the shared access (violating terms of the original service)
• You have not shared the login credentials with more people than authorized
• The subscription seat was actually granted and you received access

Partial Refunds

Partial refunds may be issued if:

• You cancel after the 30-day window but within 60 days — 50% refund
• The service was unavailable for more than 7 consecutive days — pro-rated refund
• You experienced a service issue due to our error — pro-rated refund at our discretion

Non-Refundable Situations

Refunds will NOT be issued if:

• You request a refund more than 60 days after purchase
• You violated the terms of the original service provider
• You shared access with unauthorized users or exceeded seat limits
• You received a refund previously for the same plan within 90 days
• The refund is requested due to personal change of mind after 30 days

Refund Methods

Refunds will be processed using the original payment method:

• Bank Transfer — 5-7 business days to reflect in your account
• Mobile Money — 2-3 business days
• Card Payment — 7-10 business days (card issuer dependent)

Subscription Cancellation vs. Refund

Cancellation: Ends your access to the shared subscription and removes it from your dashboard. You can cancel anytime from your dashboard.

Refund: Cancels the subscription AND returns your money. Must be requested within the eligibility period.

Disputes and Appeals

If your refund request is denied and you believe it was in error, you have 7 days to appeal. Contact our support team at support@astrohub.ng with:

• Your Astro Hub account email
• The subscription plan name
• Your original payment receipt/reference
• A detailed explanation of your appeal

Questions?

If you have any questions about our refund policy, please contact us:

Email: support@astrohub.ng
WhatsApp: +234 816 891 3933
Hours: Monday to Friday, 9 AM - 6 PM WAT